Terms of sale

The purchaser recognises, by the mere fact of making an order, that he is aware of and accepts unreservedly the general sales conditions of Laboratoires Dujardin-Salleron below. Any contrary clause recorded in the order or general purchasing conditions of the purchaser and not expressly accepted by Laboratoires Dujardin-Salleron is deemed without effect.

These conditions apply to all orders made to Laboratoires Dujardin-Salleron, and which will only be binding in the case of duly accepted orders.

Price and means of payments
The price listed in catalogues and brochures or rates are provided for informational purposes, the invoicing of supplies always being linked to the price in force on the day of the order.The prices are expressed in Euros, HT and TTC on the order acknowledgement and the invoice. The current prices depending on the geographic area are available upon request to the Laboratoires Dujardin-Salleron sales team by phone +33 (0) 247255825 or by email info@dujardin-salleron.com. The prices do not include the costs related to order processing, dispatch, shipment and delivery, which are invoiced in addition, and calculated when ordering. The payment requested to the purchaser corresponds to the total purchase, including these costs. Payment can be made by secure payment on the website.

Delivery methods and deadlines
Expected time of delivery are indicative on the order acknowledgement and not give rise to damages in case of delays. Unless agreed to the contrary when the order is made, each delivery, even partial, will be the object of a corresponding invoice; the purchaser may not await the delivery of the balance to defer payment for invoices issued. The delivery costs are calculated, in France and abroad, depending on the applicable prices of the chosen carrier, the weight, the packaging and the possible cost of insurance.

Dispatch/reception/return of goods
Goods will be delivered to the address specified in the order. Our deliveries will be understood as departing from our stores. Laboratoires Dujardin-Salleron reserve the choice of the means of delivery, unless expressly indicated by the purchaser and subject to the acceptance of the sales team according to the practicability. Materials and supplies will travel at the risk of the purchaser, even when dispatched with shipping paid. It is the responsibility of the recipient:
1 To check on reception the condition and the quantity of the goods received, opening packages in the presence of the hauler if necessary,
2 To draw up, in the case of damage or missing items, reserves on the transport receipt specifying their nature as precisely as possible,
3 To notify the hauler of the damage or missing elements by registered mail with notification of reception of the goods, pursuant to article 105 of the Code of Commerce,
4 To simultaneously notify losses and damage to Laboratoires Dujardin-Salleron within three days.
The purchaser must verify that the delivery corresponds to the supplies ordered. In the absence of comments made in writing by the purchaser within three days of the delivery date at the latest, the delivery will be deemed accepted. No return will be accepted without the prior written agreement of Laboratoires Dujardin-Salleron, which will specify, as applicable, the terms and conditions. Laboratoires Dujardin-Salleron reserve the right to resend, charging for shipping, all goods received without this agreement.

Guarantee for instruments
Le délai de garantie est fixé à 12 mois pour les instruments neufs, sauf conditions particulières fixées à la commande, à compter de la date de livraison, pour les vices de fabrication ou de fonctionnement révélés au cours de cette période, pour autant qu’ils soient utilisés conformément à leur destination avec le cas échéant les réactifs et consommables prescrits par les Laboratoires Dujardin-Salleron. The guarantee period is set at 12 months for new instruments, unless specific conditions are established in the order, counting from the delivery date, for manufacturing or operating defects which become apparent during this period as long as they are used in line with their purpose with, as applicable, the reagents and consumables instructed by Laboratoires Dujardin-Salleron. Any use which does not comply with normal conditions of usage and, in particular, the use of products and consumables not supplied by Laboratoires Dujardin-Salleron may bring about the cancellation of this guarantee, as will poor maintenance or use by the purchaser or the carrying out of modifications without our prior written agreement. Any work carried out on instruments by third parties during the guarantee period will automatically put an end to this guarantee. This guarantee is expressly limited to the free delivery of replacement parts or the repair of the equipment in our workshops, dispatched shipping paid. Excluded from the guarantee are elements of everyday use such as glass, lamps, heating elements, fuses, pipes, consumables. All after-sales service requests start by contacting the Laboratoires Dujardin-Salleron sales team by phone +33 (0) 247255825 or by email info@dujardin-salleron.com before the return of goods.

Cancellation of order
Except when expressly agreed by Laboratoires Dujardin-Salleron, orders made by the customer are firm and definitive. For any order for materials which have been delivered and installed, any cancellation of order will be subject to the prior agreement of Laboratoires Dujardin-Salleron. In this case, an expert report on the material will be carried out by our technical services. Any repair costs for said material will be estimated and an invoice will be issued which will include: costs of the expert report, different costs relating to installation and training relating to the material, costs of repair to the material, any devaluation of the material as well as costs of repatriation to our premises.

Privacy Police
For the purposes of providing the Services, Laboratoires Dujardin-Salleron needs to collect and process the personal data of its users. The Privacy Policy implemented by the Laboratoires Dujardin-Salleron is available on the website www.dujardin-salleron.com.

It is expressly agreed between the parties that for any litigation, assignment of jurisdiction is with the courts having jurisdiction at the location of Laboratoires Dujardin-Salleron.